HRIDAY

Monday, January 22, 2018

Rogi Sahayata Kendra (May I Help You Centre)

Rogi Sahayata Kendra (May I Help You Centre) at Jalpaiguri District Hospital with the financial assistance of Rogi Kalyan Samiti (RKS) of Jalpaiguri District under NRHM.

BackgroundRogi_Sahayata_Kendra

One of the major grievances of the patients and their relatives while attending a hospital is that they have to move from pillar to post to get information regarding any service or about availability of a doctor/staff or about any patient admitted. There is no earmarked person to listen to their queries and so they usually fall prey to the touts. It gives rise to frustration among people with increasing occurrence of hostility and violence in hospitals and reduced faith in the Government health care system.

Activities

  • Easier access of patients to hospital services and reduced harassment

  • Increased patient satisfaction

  • Reduced incidence of conflicts with patient parties

  • Provide accurate information about the services available in the health facility to all clients and stakeholders.

  • Disseminate all patient related information to patients and relatives on a real time basis so that they may access the available services fully and without delay.

  • Assist the service providers of the health facility by appropriately guiding the patients/visitors.

Notice / Tender


 

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